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Sound Postal Privacy Policy

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At Sound Postal Pack & Ship, we value your trust. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mailing, shipping, packaging, mailbox, and business support services. We follow applicable federal laws and Washington State consumer protection requirements to safeguard your personal data.

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1. Information We Collect

We may collect the following types of information when you interact with our services:

Personal Information

  • Name

  • Mailing address and shipping addresses

  • Email address and phone number

  • Government-issued identification (when required for mailbox rental, notarization, or restricted shipments)

  • Payment information (processed securely through third-party payment processors—we do not store full card numbers)

Shipping & Transaction Information

  • Package contents descriptions (when required by law or carriers)

  • Tracking numbers and delivery details

  • Signatures, mailing receipts, and service transaction logs

  • Mailbox rental records and incoming mail logs (CMRA requirements)

Website or Digital Data (if applicable)

  • Basic website analytics (non-identifying cookies or traffic data)

  • Online form submissions

2. How We Use Your Information

We use your information only for lawful business purposes, including:

  • Processing shipments, packaging services, and label creation

  • Verifying identity for mailbox rentals (required by USPS & CMRA regulations)

  • Communicating about orders, notifications, or service-related updates

  • Providing receipts, tracking details, and customer support

  • Maintaining business records as required by Washington State and federal laws

  • Preventing fraud, misuse, or unauthorized access

We do not sell or share your information with third-party marketers.

3. How We Share Information

We may share your information only when necessary, including:

With Shipping Carriers

UPS, FedEx, USPS, DHL, and other carriers for the purpose of fulfilling your shipping request.

With Legal or Regulatory Authorities

If required by:

  • USPS regulations (for CMRA/mailbox customers)

  • Washington State or federal law enforcement

  • Court orders, subpoenas, or fraud investigations

With Service Providers

Such as payment processors or software services we use to operate our business. These providers are contractually obligated to protect your information.

4. Customer Mailbox Privacy (CMRA Compliance)

For customers renting a mailbox:

  • We maintain PS Form 1583 and copies of submitted identification as required by USPS regulations.

  • We do not disclose your mailbox information except to USPS, law enforcement, or when legally required.

  • Customers are responsible for updating any address changes and abiding by USPS and CMRA rules.

Your mailbox contents remain private and are handled only by authorized staff.

5. Data Storage & Security

We take reasonable measures to protect your information:

  • Locked and monitored storage for physical documents

  • Secure, access-controlled systems for digital records

  • Limited access to personal data by authorized employees only

  • Encryption of online payments via third-party processors

While we take strong precautions, no system is fully guaranteed secure. We continually review and update our practices.

6. Your Rights Under Washington State Law

Washington residents are entitled to:

  • Request information about what personal data we hold

  • Request corrections to inaccurate information

  • Request deletion of optional information not required by law or USPS regulations

  • Opt out of non-essential communications (marketing emails, if applicable)

Requests can be submitted to:
[Mailroom@soundpostal.com]
[(253) 470-3838]

Certain data (such as shipping logs or CMRA records) cannot be deleted due to USPS or legal retention requirements.

7. Retention of Records

We retain information only as long as required:

  • CMRA/mailbox records: minimum 2 years after termination (USPS requirement)

  • Shipping records and receipts: retained per carrier and tax regulations

  • Payment transaction data: maintained according to financial compliance rules

After retention requirements expire, records are securely deleted or shredded.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect or maintain information from minors without a legal guardian’s consent for services requiring identification.

9. Changes to This Privacy Policy

We may update this policy periodically. Any updates will be posted in-store and/or on our website with the new effective date. Continued use of our services indicates acceptance of the updated policy.

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We are committed to protecting your privacy and ensuring your information is handled responsibly and securely.

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